Existing call center software can be upgraded and made more efficient using up gradation software. This kind of software is procurable on the Internet and some older versions are an open source and can be modified. There are many reporting software packages available online and their updates are put on the Internet at regular intervals. The software enables on demand and closed incident surveys, web survey links, custom mailing lists as well as complete survey-tracking administration, including survey workflow notification and response scoring. Consider the length of time that will be needed to install and operate the software of your choice.