When I started my at home automated phone service, I was pretty excited. I really enjoy solving technology issues, and the phone service (for computer repair) seemed to be an easy way for me to sort my clients for the rest of my staff to work with. As our business grew, so did our problems with our phone service. We needed to employ more and more options in our system for people as their computer repairs became more specialized. the lists and sublists became difficult to navigate through, and people were complaining about the wait time. That’s when I started looking for some answers that would send people to a repair specialist quicker. I found something called IVR software that solved my problems. It employs a technology called VR technology, that makes it possible for people to name their request, making the sublist available instantly. It has made a huge difference in our business, and I am glad I found it.